Practical guide
Evidence navigation: find the source that answers the claim
Practice source selection, authority and conflict handling with a fictional supplier-renewal evidence map.
Evidence navigation is the work of finding, selecting and connecting information to a specific question. It is not simply collecting links or opening many documents. This original supplier-renewal exercise shows how to build a claim-level evidence map, distinguish source authority from presentation quality and hand unresolved conflicts to the next person without disguising them as facts.
Begin with questions the decision needs answered
Search from the claim outward rather than reading every available file in the order it appears.
A fictional renewal pack contains a sales presentation, a signed service schedule, a recent incident log and an account email. The decision owner wants to know whether overnight support is included. Write that question before searching. A general summary of the supplier may be accurate yet fail to answer the one condition that changes the renewal decision.
Create a small map with the question, candidate source, relevant passage and remaining uncertainty. Keep references precise enough that another reader can open the same passage. The map is useful because it exposes missing support; it should not become a decorative inventory of everything in the folder.
Assign authority to a claim, not a whole document
A source can be useful for one question and inadequate for another.
The sales presentation in this exercise advertises continuous support, while the signed schedule describes business-hour coverage. The presentation helps explain what was marketed; it does not settle what this account purchased. The incident log can show recorded response timings, but it cannot by itself establish a contractual entitlement.
Check dates, account tier, document version and any referenced amendments. If an email mentions an upgraded package without the amendment itself, preserve that gap. Ask the responsible owner to confirm the applicable terms. Do not resolve the disagreement merely by choosing whichever document looks newest or most professionally designed.
Use AI to locate evidence, then inspect it
Treat an extracted passage as a route back to a source, not a substitute for reading its context.
Ask AI to identify passages about support hours, exceptions and response commitments. Require file names and locations where the available tool supports them. Then inspect the passages yourself, including nearby definitions. A sentence about emergency escalation might refer to a different service or exclude the account under review.
Save the passage needed for the decision, not an unexplained output from the assistant. Record when a document was unavailable or difficult to search. If the system returns an unsupported quotation, remove it from the evidence map and locate an actual passage before continuing.
Preserve conflicts instead of averaging them
Conflicting statements often describe different scopes; combining them into a compromise can invent a third claim.
In the fictional pack, do not convert business-hour coverage and continuous-support advertising into an assertion of partial overnight coverage. Write both statements, their sources and the exact unresolved question. The next action might be to request an amendment or ask the account owner to explain which package is active.
Test the map by inserting an older service schedule with more generous terms. A reviewer should be able to see why it does not automatically supersede the signed current schedule. The exercise checks version handling and evidence selection, not whether a participant can memorize a preferred document hierarchy.
Deliver an evidence map someone can challenge
The final map should make support and uncertainty inspectable without requiring the reader to repeat the whole search.
For each material claim, include the wording used in the recommendation, the source location, a short explanation of relevance and any limitation. Group unresolved questions separately from supported findings. This helps the decision owner see whether the renewal can proceed, needs a condition or requires further information.
Ask a second reader to trace the overnight-support statement back to the supplied pack. If they cannot, repair the reference before polishing the memo. Interpret the outcome within the exercise: an accurate map supports a statement about this source-navigation task, not a conclusion that the worker will always find every relevant document.
Sources and scope
NIST addresses AI risk management. Skills England describes workplace AI foundations.
These sources provide background, not endorsement of this exercise. The worked example and suggested review method are original illustrative guidance. They are not customer results, validated benchmarks or evidence of a particular product capability. Adapt the exercise to the task and use qualified review where consequences require it.
Sources: [1] [2]
Sources
- 1.AI RMF Core · NIST
- 2.AI foundation skills for work benchmark · Skills England